KnocKnow Support

Need a hand with KnocKnow? We're here to help with anything — questions about the app, your account, billing, or property data.

Contact us

Email us at [email protected] and we'll get back to you as soon as possible, typically within 1–2 business days.

To help us resolve your issue faster, include:

• The email address on your KnocKnow account
• A short description of the problem or question
• A screenshot, if something on screen isn't working as expected

Quick answers

Many common questions — coverage areas, pricing, supported industries, and how the property data works — are answered on our FAQ page.

Subscriptions & billing

Your KnocKnow subscription is managed through your Apple account. You can view, change, or cancel it anytime in your iPhone's Settings → your name → Subscriptions. For billing questions we can't resolve directly, Apple's billing support can help too.

Business-to-business refunds: all business-to-business purchases come with a 14-day refund policy. If you purchased KnocKnow for your business and it isn't the right fit, email [email protected] within 14 days of purchase for a full refund.

Privacy & your data

To request deletion of your account data, see our Data Deletion instructions. For details on how we handle your information, read the Privacy Policy.